Bring your energy and people skills to a dynamic sales team in a global, fast-paced environment!
An exciting opportunity is available for a motivated and customer focused Customer Service Representative to join a leading business in the industrial sector.
Based in Smithfield you’ll be part of a supportive, close-knit team that values communication, initiative, and a genuine passion for helping people.
If you’re someone who thrives on building strong relationships, solving problems, and being the go-to person for your customers, this role is made for you.
The Position
- Be the first point of contact for customers; answering phone and email enquiries with professionalism and warmth
- Process and manage customer orders accurately via our internal system
- Handle customer queries and provide updates
- Work closely with our sales, warehouse, production, and accounts teams to ensure smooth and timely delivery
- Monitor stock levels and communicate ETA and availability clearly
- Support the sales team with admin tasks including account setup and compliance requirements
Key Responsibilities
- Strong customer service skills
- A friendly, confident phone manner and a positive attitude
- Attention to detail and solid organisation skills
- Ability to work under pressure and juggle multiple priorities
- A team player who’s also self motivated and proactive
- Tech-savvy familiar with MS Office and experience with Oracle or similar is a bonus
- Experience in an industrial or technical customer service environment is highly regarded
The Candidate
- Proven experience in a customer service, sales support, or order processing role
- Strong problem solving skills and the ability to de-escalate and resolve customer concerns efficiently and professionally
- Exceptional communication and interpersonal skills, with a genuine customer-first mindset
- Ability to stay organised and meet deadlines in a fast paced, high volume environment
- A proactive attitude, with an eye for identifying areas for improvement and a willingness to suggest and implement changes
The Benefits
- Free on-site parking
- Be part of a global brand with a strong local team
- Enjoy a supportive, energetic workplace culture
- Build long-term relationships with customers and internal teams
- Get hands-on with a variety of tasks - no two days are the same!
- Great career growth and development
